Privacy Policy

This Privacy Policy outlines how Lets Jacket (“we”, “us”, “our”, or the “Site”) handle your personal information when you visit our site, including collecting your data, using any of our services, or make a purchase through letsjacket.com (the “Site”), or otherwise interact with us (collectively, the “Services”). For this Privacy Policy, “you” and “your” refer to any individual who uses our Services. It includes customers, visitors to our website, or any other person whose information has been collected following this policy.

Changes to This Privacy Policy

Our Privacy Policies are revised occasionally to reflect updates in our practices or to meet operational, legal, or regulatory requirements. When changes are made, we will update our policy again on the site. Make sure to revise the “Last updated” date accordingly, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To deliver the Services, we collect and have collected your personal information over the past 12 months from a variety of sources, as set out below. The information that we gather varies depending on how you engage with us.

Beyond the specific purposes mentioned below, we could also maintain contact with you through your personal information to operate, enhance our services, fulfill legal requirements, enforce our terms of service, and safeguard the integrity of our Services, our users, and our legal rights.

What Personal Information Do We Collect

The personal data we collect about you varies and is determined through your interactions with our site and use of our services. Information that identifies, connects to, characterises, or may be linked to you is referred to as "Personal information.

The following sections mention the categories and particular kinds of personal data we collect from you.

Information We Collect Directly from You

When you interact with our Services, you can provide us with personal information directly. This includes:

  • Contact details, including your full name, mailing address, phone number, and email address.

  • Order details, such as name, billing and shipping addresses, payment confirmation, email, and phone number.

  • Account credentials, like your username, password, and answers to security queries. 

  • Shopping activity, such as items you’ve viewed, added to your cart, or saved to your wishlist.

  • Customer support interactions such as information you choose to share with us when you reach out, through messages or support requests.

Some features within our Services may require you to provide this information. While you can choose not to submit certain details, doing so might limit your ability to use specific features or access parts of the Site.

You might be asked for this information to use certain aspects of our services. Although you have the option to omit certain information, doing so may prevent you from using some services or from accessing certain areas of the website.

Information We Collect through Cookies

Additionally, we gather some information regarding your interactions with the Services automatically ("Usage Data"). We may use cookies, pixels, and related technologies to do this ("Cookies"). Usage Data may include details about your device, browser, network connection, IP address, and other information about how you interact with the Services. Usage Data may also contain details about how you access and utilise our Site and your account..

Information We Obtain from Third Parties

Finally, we may obtain information about you through  third parties, such as suppliers and service providers, such as: 

  • Businesses like Shopify support our Site and Services. 

  • To carry out our contract with you, our payment processors gather payment information (bank account, credit or debit card details, and billing address) to process your payment so fulfill your orders and give your the goods or services you have requested.

  • Using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies, we or third parties we work with may automatically gather certain information when you visit our site, open or click on emails we send you, or interact with our services or advertisements.

Any personal information we receive from third parties will be handled under this Privacy Policy. However, we do not take responsibility for the accuracy of information provided to us by those third parties, nor are we accountable for their privacy policies or practices. For further details, please refer to the section titled Third-Party Websites and Links below.

How We Use Your Personal Information

  • Delivering Our Products and Services.

To deliver our services to you and fulfill our contractual obligations to you, we need your personal information.  This includes handling payments, fulfilling orders,  sending relevant updates about your account, purchase, return, and other transaction information. Additionally, we need your information to process refunds or exchanges, arrange shipping, establish and maintain your account, and let you write reviews.

  • Marketing and Promotions.

Your personal information may be used for marketing and promotional efforts. This can include sending you promotional content through email, text, or direct mail, and displaying advertisements for our products or services. We may also use this data to personalize and improve the marketing content you see on our Site or across other platforms. Additionally, we could utilize your information to enhance and improve the marketing of our website. 

  • Fraud Prevention and Security.

Security and Fraud Prevention. In order to detect, look into, and address any fraudulent, unlawful, or harmful acts, we process your personal information. It is your responsibility to protect your login information if you create an account. Sharing your account, password, or any other access information is severely discouraged. Please contact us right away if you think your account has been hacked.

  • Customer Support and Communication. 

Your personal information is used to improve the quality of our services and to help you with support requests. Our legitimate interest in continuing to be receptive to your needs, providing helpful support, and upholding a favorable commercial relationship with you is the basis for this processing.

Cookies

We use Cookies to improve and operate our website and services.  As part of our legitimate interest in administering, enhancing, and optimizing the Services, we keep track of your choices and behavior, doing analytics, and learning more about how users engage with our platform.  To assist in tailoring services, ads, and content on our site and other websites, we could also let third-party service providers set cookies on our site. 

Although the majority of web browsers allow cookies by default, you may control your cookie choices in your browser's options.  Please be aware that your experience on the site may change if you disable or block cookies.  It's possible that certain features or functionalities won't operate properly or may stop working altogether.  Furthermore, disabling cookies does not ensure that information will no longer be sent to third parties, including advertising partners

How We Disclose Personal Information

As outlined in the Privacy Policy, we may occasionally disclose your personal information to third parties for justifiable business objectives. These situations might include: 

  • Sharing with suppliers or service partners that help us offer our services (such as cloud storage, fulfillment, shipping, analytics, payment processors, IT services, and customer support).

  • Collaborating with marketing and commercial partners, like Shopify, to market and sell our services. Your information may be handled by these partners under their own privacy rules.

  • When you request it, provide us permission, or use certain features, such as product shipment or social networking widgets and login tools, we may disclose your information to third parties.

  • As part of our rightful interest in efficiently running and overseeing the firm, we may share information throughout our affiliates or corporate group.

  • Supplying personal data to enforce our terms of service, to safeguard our services, our rights, or the rights of our users and others; to comply with legal requirements (such as answering subpoenas or legal requests); or as part of a business transfer (such as a merger or bankruptcy).

For the aforementioned objectives, we have disclosed the categories of sensitive and personal data (marked with *) described in the sections labeled "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information" throughout the last 12 months.

User-Generated Content

You might be able to publicly share reviews and other information through our services. User-generated material will be accessible to everyone if you choose to publish it in any public section of the Services.

We cannot guarantee that others will respect your privacy or manage the information you choose to make public securely, and we have no control over who may read or access such information. We disclaim all liability for any information you share with or get from third parties, as well as for the privacy, security, accuracy, or misuse of any content you publish publicly.

Third-Party Websites and Links

Links to platforms or websites run by third parties may be found on our site. If you decide to use these third-party websites, which are not under our control, we advise you to read their terms of service and privacy and security policies.

We have no control over the content, privacy policies, or veracity of the material found on these linked websites. On public or semi-public platforms, like social media, whatever information you post might be seen by other users or outside service providers. Unless expressly indicated within our Services, our inclusion of a third-party link does not imply sponsorship or responsibility for that site or its owners.

Children’s Data

Children are not intended to utilize our services, and we do not intentionally gather personal data from anybody younger than 16. Please use the contact details below to get in touch with us if you are a parent or guardian and think your kid has given us personal information so we can delete it. 

We have no real knowledge of having "shared" or "sold" (as that term is defined under relevant law) the personal information of anybody younger than 16 as of the date this Privacy Policy went into effect.

Security and Retention of Your Information

Although we take precautions to secure your information, we are unable to guarantee complete safety because no security system is 100% reliable. Furthermore, information sent via the internet might not be completely safe. We recommend avoiding sending private or sensitive information over unprotected channels for your own protection.

For as long as is required to manage your account, deliver our services, fulfill legal requirements, settle disputes, or uphold agreements and rules, we keep your personal information.

Your Rights and Choices 

 You could be entitled to certain rights about your personal information, depending on where you live.  These rights are governed by applicable laws and could only be applicable in particular circumstances.  We may legitimately deny your request in certain circumstances.

  • Right to Know or Access:  You might be able to ask for specifics regarding the personal information we have on you, including how we use and distribute it.

  • The Right To Delete:   You have the right to ask us to remove any personal information we may have gathered and kept on you.

  • The Right To Correct: You have the right to request that any inaccurate or out-of-date personal data we may have on you be updated.

  • Right to Portability: Subject to certain restrictions and limitations, you may be able to seek a copy of your data and, if appropriate, ask that we transmit it to another organization.

Complaints

Please use the contact details listed below to contact us if you have any issues or concerns regarding the way we manage your personal information. Depending on where you live, you might also be able to make a complaint with your local data protection body or appeal our decision if you're not happy with our response.

International Users 

Please be advised that the United States is one of the countries where your personal information may be collected, kept, and transferred.  Our staff and outside partners or service providers based in such nations may also handle this information.

Unless the destination nation is acknowledged as providing sufficient data protection, we will employ approved legal safeguards if your data is transferred outside of Europe, such as the European Commission's Standard Contractual Clauses or comparable agreements approved by the relevant regulatory body in the UK.

Contact

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your rights, you can reach us by phone or email at letsjacket@gmail.com,  info@letsjacket.com or by mail at.